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Terms and Rules

What happens when you place a bet?

A sports bet cannot be cancelled or changed once you place it. Check the event, market, selection and stake before confirming. Your bet follows the odds line available at the time it is placed, so later changes to odds or handicaps do not alter its terms.

We may limit the maximum stake for a particular event or raise or lower the maximum for a particular person without giving a reason. Multi-bets and system bets may contain no more than 30 selections.

If a bet is accepted after an event or match has started, the affected selection is void unless that event is covered by our live service. Live prices can change sharply as the action develops. We therefore cannot promise that a price will remain available or that odds will be offered for the whole event.

Who can open an account?

You must be at least 18 and must also have reached the legal gambling age that applies to you. It is your responsibility to check that online gambling is legal where you live before registering and whenever you use Powbet. If it becomes illegal or restricted for you, you must stop using your account and close it.

Residents of excluded countries cannot open an account, add funds or take part in promotions. Some game studios also restrict their games by country, so NetEnt games and the Planet of the Apes, Vikings and Street Fighter video slots are not available in Canada.

Register only in your own correct name and provide true, complete details. Keep those details current. Only one account is allowed per person, household or address, phone number or e-mail address, and IP address. Duplicate accounts are closed without an option to reopen. Actions through them are void, their promotions will be cancelled, and their winnings are voided. Processed withdrawals may be reversed and owed back to us.

Keep your login details private. Activity completed with the correct login and password is treated as yours. Never sell, buy, give away or transfer an account, its funds, winnings, bets or connected rights.

We may ask for identity, address, payment ownership, transaction history or source-of-funds documents. You must provide the requested information within 30 days. Until you do, payments may be withheld and your account suspended. If you miss the deadline, we may permanently close the account.

You can ask support to close your account. If you close it with a positive balance or pending withdrawals, those funds are voided.

An account becomes inactive after 180 days without a login. While it remains inactive, we may charge a monthly administration fee of 10 CAD and may change that fee without notice. If the balance is below 10 CAD, the entire balance is charged. Fees stop when the balance reaches zero. Transfers between players are prohibited.

How do deposits and withdrawals work?

We set the minimum and maximum deposit amounts. Any card or other payment method you use must belong to you.

Deposits are generally not refundable. We may consider an exceptional request, including one connected with a technical or payment problem, if you contact support within 24 hours of the transaction. No refund is available after the deposit or its associated bonus has been used for a bet, and any refund remains at our discretion.

Deposits must be wagered at least 1x before withdrawal. If your bets total less than the deposited amount, we may cancel all winnings and keep a 10% commission of the last deposit, at least 0.75 CAD. The commission is 15% when the balance was funded by bank card or bank transfer.

We may decline a withdrawal if you have not wagered at least 30 CAD during the same calendar month. You may have no more than 3 pending withdrawals. Requests are worked through within 3 business days after the request, or within 3 business days after the previous withdrawal was paid, once all conditions and checks are complete. Verification may delay payment.

Your activity over the previous 90 calendar days determines your VIP level and the limits that apply. The daily and monthly limits are:

Which bonus rules apply?

You can get each bonus offer only once per person, and the same limit applies to a family, a household address, a phone number, a computer and an IP address. A promotion may set its own conditions, and those specific conditions prevail if they differ from these terms.

Unless a promotion says otherwise, a no-deposit casino bonus has 40x wagering and a maximum withdrawal of 5x the bonus. A deposit casino bonus has 35x wagering on the deposit plus bonus and a maximum withdrawal of 10x the bonus. Winnings from no-deposit free spins are capped at 120 CAD and carry 40x wagering.

Casino bonus wagering must be completed within 10 days and sports bonus wagering within 30 days. After the relevant period, the bonus and winnings from it are voided. Real money is wagered before bonus money. If you withdraw before completing the requirement, the bonus balance and all winnings from it are voided.

Game contributions differ. Eligible slots, scratch cards and keno contribute 100%, listed special games contribute 50% or 10%, and live games, video poker and Plinko contribute 10%, while table and card games and excluded games contribute 0%. Jackpot slots, Slingo and bingo cannot be played with bonus funds, and prohibited games cannot be played while a bonus is active.

Placing a single bet above 10 CAD before wagering is complete is promotion abuse. Other abuse includes minimum-risk play, switching between low- and high-contribution games to clear a requirement, moving from high-risk to low-risk bets after a large win, two-tier betting, delaying a game round or feature, exploiting software or using another strategy we consider abusive.

How do Coins and rewards work?

You can earn Coins equal to 5% of each deposit. Coins may also come from real-money bets, top places in our in-house tournaments and completed weekly challenges. Weekly challenges have separate Sports and Casino sections, and you may complete either or both.

Coins can be exchanged in the Shop. Bonus money from the Shop is valid only in the Casino section, carries 40x wagering within 10 days, and releases no more than 5x the initial bonus. Shop bonus spins must be activated from your profile and played within 7 days of purchase. Their winnings become bonus funds with 40x wagering to complete within 10 days.

Shop free bets work only in the Sports section. Activate one within 24 hours and complete the rollover within 30 days of activation.

Power Squad cards are assembled by buying their chapters with Coins. Cash prizes for completing a team carry 1x wagering before withdrawal. Mega Ball cash prizes also carry 1x wagering before withdrawal.

Can these terms change?

We may change these terms at any time. A change applies from the stated effective date. By continuing to use Powbet after a change, you accept it. If you do not agree, you must stop using Powbet.

How do you make a complaint?

Contact support first at [email protected]. If the initial answer does not resolve a complaint about a gambling transaction, support will tell you where to send a detailed written complaint, which you send from the e-mail address registered to your account. Put the reason for the complaint in the subject line and include your username, registered full name, a clear account of the issue, and the relevant dates and times.

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