Contact Powbet

How can you reach us?

Use Live Chat or e-mail [email protected]. Support is available 24/7, and e-mail replies arrive within 1 to 24 hours.

What can support help with?

• Opening or closing your account
• Recovering a password
• Required documents and verification status
• Deposits and withdrawals
• Bonus questions
• Self-exclusion
• Changes to your personal data

Include the details needed to understand the issue. For a document-upload error, a screenshot can help support identify what happened. If your personal information needs changing, give the correct information and explain the reason for the request.

Support can tell you which verification documents are required and review possible alternatives when you cannot provide one. You can also ask why a document was rejected or whether an uploaded document is still under review. For payment questions, identify the deposit or withdrawal involved so the team can look into it.

How do you raise a complaint?

Start with Live Chat or [email protected] so our team can review the issue. If it is not resolved, you may submit it to the AskGamblers Casino Complaints Service. Its complaint process gives each party 96 hours to respond, and a missed response within that period results in the complaint being closed.