Privacy Notice

Your rights

You have choices about the personal data we hold. You may ask to access it and learn how we process it. You may also ask us to correct inaccurate or incomplete information.

You may ask us to delete your data when we have no strong legal or business ground left to keep using it. In some cases you can also ask us to limit how we use your data, or to hand it to another party in a format that machines can read and that is widely used.

You may object when processing is based on legitimate interests or is used for direct marketing. If we rely on your consent, you can withdraw it at any time. This does not affect processing that was lawful before you withdrew consent.

You may also complain to a data-protection supervisory authority, for example in the country where you live or work, or where you think the breach happened. To exercise any of these rights or ask a privacy question, e-mail [email protected].

Contract purposes

Some processing is needed to enter into or perform our contract with you. This includes creating and supporting your account, supplying the services you request, communicating with you about your account, answering questions and carrying out our obligations under the terms.

Your payment details allow deposits and withdrawals to be handled. Account, transaction and gameplay information also lets us administer competitions, tournaments, rewards, loyalty arrangements and promotional events when you take part.

Legal duties

We process information where it is needed to meet legal obligations. These activities include checking age and identity, carrying out know-your-customer and anti-money-laundering work, identifying your location and the requirements that apply, and responding to search warrants, subpoenas or court orders.

The same basis may cover measures to prevent money laundering, terrorist financing, fraud and other crimes. We may use data to manage responsible-gambling risks, maintain network and information security, complete required reporting, and respond when you exercise a data-protection right.

Legitimate interests

We may process data for our own legitimate interests, a third party's interests or a commercial reason when your rights, freedoms and interests do not outweigh that purpose. This includes managing our relationship with you, improving products and services, conducting research and analytics, aggregating data, and keeping our systems and services functioning.

We also use information to detect fraud, cheating, abnormal patterns, unauthorized tools and other conduct that may compromise our services. Customer segmentation and analysis of gambling behaviour help us identify harmful behaviour and manage responsible-gambling risks. Machine-learning analysis may be used to recommend games and features based on your activity.

Legitimate interests may also support the protection of assets and intellectual property, steps to prevent potential crime, and the preparation or defence of legal and administrative claims. If you raise a complaint, review or query on an external forum, review service or dispute-resolution service, we may respond and share only the data needed to identify the account and address what you raised.

Consent

If you agree, we can reach you with marketing by e-mail, SMS, a call or a notification in your account. Your consent also lets us shape offers around the games you like and how you play, show you targeted ads, check how our marketing performs, and run your entries in tournaments, competitions and loyalty rewards.

Data collection

To open an account we ask for your full name, username, e-mail, phone number, date of birth, gender, country, postal code and social security number. Your IP address and location data reach us automatically at sign-up.

For identity and payment checks we may need the number of your passport, ID card or driving licence, a proof of address, your social security number, details on where your money or wealth comes from, bank details and statements, account numbers and data from payment systems. We use these details for age and identity checks, deposits and withdrawals, and know-your-customer and anti-money-laundering work.

From your device we receive technical details like the IP address, the operating-system version and device identifiers. Our logs keep track of what you view and search for, which ads and links you click, what you share on social media, and when and for how long each session lasts. Cookies and similar technologies collect part of this information. We may also collect or infer your general location.

We can also receive data from outside sources: public and government registers, the internet and social media, newspapers and other media, accounts you link with us, banks and credit firms, fraud-prevention agencies and public bodies. We may infer interests and game preferences from pages you view and games you play.

Data recipients

Authorized employees may receive personal data, as may contractors, agents, joint controllers, affiliates, subsidiaries and brands within the same operator or business group. We may also share it with payment providers and financial institutions, including identity documents when they need them for their legal and anti-money-laundering duties.

Other recipients may include customer-support, communication, technology and cloud-hosting providers, marketing partners, fraud-prevention agencies, game providers, and data aggregation or analytics services. Law-enforcement bodies and regulatory or licensing authorities may receive data where required.

If the business or part of it is sold, merged, financed, wound up or otherwise changes hands, your data may be shared as part of that deal. A new owner may use it under this notice unless you consent to a different use.

Retention

We keep personal data while you maintain an account and for the purposes described here. We may retain it longer where legal obligations, including anti-money-laundering or other regulatory requirements, require that.

Once your account is closed and neither the law nor our business still needs the data, we delete it or make it anonymous, so it no longer points back to you.