Responsible Gambling

Taking a break

If you need a break, contact support by e-mail at [email protected] and ask for self-exclusion. We then shut the account as soon as we practicably can.

Tell us about any other accounts you hold and do not open new ones. We make reasonable efforts to prevent new accounts, but the responsibility for making sure no further account is opened remains with you. We are not responsible for losses incurred through other accounts.

Playing habits

Gambling should be entertainment, not a source of income. Only risk money you can afford to lose and keep track of both the time and money you spend. A loss is not a reason to chase an immediate return.

Pay attention to whether gambling is taking over time meant for work, study, family, friends or hobbies. Notice when you are using it to escape boredom, an argument, frustration or disappointment. Be honest about borrowing, hiding your activity or continuing until no money remains. These patterns can help you recognize when gambling is no longer simply leisure.

Consider these questions honestly:

• Does gambling keep you away from work or school?
• Do you gamble to fill time, escape boredom or spend long periods alone?
• Have other people criticized your gambling?
• Have family, friends and hobbies become less important because of it?
• Have you hidden how much time or money you spend gambling?
• Have you lied, stolen or borrowed to gamble or pay gambling debts?
• Do you avoid spending money on other things because you regard it as gambling money?
• Do you continue until all your money is gone, then try to win it back quickly?
• Do you feel lost or desperate when you run out of money?
• Do arguments, frustration or disappointment trigger an urge to gamble?
• Has gambling left you depressed or feeling suicidal?

If most of your answers are yes, gambling may be causing a problem. An independent support organization can help you discuss what is happening and consider the next step.

You can also contact support whenever you believe a break is needed.

Minors

Registration by anyone under 18 is prohibited. We verify the age of our customers, and winnings obtained by an underage player are cancelled.

Parents and guardians can use filtering software such as Net Nanny to restrict children's access to gambling content. This can be useful on a computer shared with family or friends who are not legally entitled to register or bet.

Support organisations

GamCare offers consultation, advice and practical help with the social effects of gambling.

Gamblers Anonymous is a fellowship whose members work on their own gambling problems and help other compulsive gamblers.

Gambling Therapy provides support and counselling to people affected by gambling.